01Registered company information
- Legal name: Perpetually Limited
- Company number: 16482921
- Registered office: 66 Paul Street, London, England, EC2A 4NA, United Kingdom
02How to reach us
- General: support@tradesinvo.com
- Sales: support@tradesinvo.com
- Support: support@tradesinvo.com
- Billing: support@tradesinvo.com
- Privacy & data requests: compliance@tradesinvo.com
- Security: compliance@tradesinvo.com
- Accessibility: compliance@tradesinvo.com
- Abuse reports: compliance@tradesinvo.com
- Legal: compliance@tradesinvo.com
03Support hours
Monday to Friday, 09:00-17:30 GMT/BST, excluding UK public holidays. P1 incidents are covered 24/7 for Team, Crew and Enterprise plans (see SLA).
04Complaints
If something has gone wrong, email support@tradesinvo.com. We acknowledge complaints within 2 business days and aim to resolve them within 10 business days.
Questions about this document? Email legal@tradesinvo.com or write to Perpetually Limited, 66 Paul Street, London, England, EC2A 4NA, United Kingdom.