Multi-channel capture
Web forms, inbound email, phone call logs, and referral tracking all feed the same view.
Lead Capture
Every enquiry, one inbox — nothing slips through
Phone calls, web forms, email, and referrals all land in a single organised inbox. Status, owner, and next action are set automatically so nothing falls through the gaps.
One place for every inbound enquiry
Most trade businesses lose leads across three or four channels — a voicemail here, a website form there, an email in someone's personal inbox. TradeFlow HQ creates a single capture point for all of them, so your team always knows what needs following up and who's responsible.
Why trades teams love the lead inbox
Auto-assignment
Round-robin or skill-based routing sends each new lead to the right person immediately.
Response time tracking
See how quickly your team follows up and set SLA alerts before a lead goes cold.
Spam filtering
Built-in scoring removes bot submissions before they reach your inbox.
How it works
Lead arrives
A customer fills in your website form, calls your number, or sends an email enquiry.
Captured automatically
TradeFlow HQ creates a lead record with source, timestamp, and contact details — no manual entry.
Assigned and actioned
The lead routes to the right team member with a task and deadline, and a reply template ready to send.
Results from trades businesses using TradeFlow HQ
6 min
Avg. first response time
vs 2.8 hours industry average
94%
Leads responded to same day
3×
More leads captured vs email alone
“We used to lose at least two enquiries a week to the wrong email folder. That stopped immediately when we switched.”
Gary Fenwick
Director, Fenwick Plumbing & Heating
Common questions
Ready to try Lead Capture?
Join thousands of trade businesses already saving time with TradeFlow HQ.
No credit card required · 14 days free